Welcome to Spiritual -Soul Art - Alexandra Hettel - Consulting Coaching Mediation

Preliminary remark:

This is a translated text. The language valid for concluding the contract is exclusively German. Translations into other languages are for informational purposes only. The German text always takes precedence and is valid despite differences in language usage.

The version of these General Terms and Conditions valid at the time of booking/order applies. Differing terms and conditions of the purchaser will be rejected.

Please read these terms and conditions carefully before placing an order. By placing an order with the provider, you agree to the application of these terms and conditions of sale to your order.

You declare your agreement to the following terms and conditions together with your order by confirming a separately designated mandatory field, without which the order is not possible. You also declare that you have read and accepted these terms and conditions.

§ 1 Scope and provider

(1) The General Terms and Conditions (hereinafter referred to as “GTC”) apply to all legal transactions with consumers and entrepreneurs

Alexandra Hettel - Beratung Coaching Mediation - Spiritual Soul Art

Müller-Jung-Str. 4 - 76476 Bischweier – Germany (hereinafter referred to as “Provider”), in the version valid at the time of the order.

(2) Legal transactions can take place in person, by telephone, in writing or in text form and via the website.

(3) The language valid for concluding the contract is exclusively German. Translations into other languages are for informational purposes only. The German text always takes precedence and is valid despite differences in language usage.

§ 2 Service offering

Spiritual -Soul Art - Alexandra Hettel Consulting Coaching Mediation offers the following services and products: (although the list is not intended to be exhaustive):

- Individual coaching/consultation

- Group events – on site/online e.g.

- Distance/Remote activity

- Spiritual Healing-

- Energy work on site/online etc.

§ 3 Applicable law and consumer protection regulations

(1) The law of the Federal Republic of Germany applies, excluding international private law and the UN Convention on Contracts for the International Sale of Goods applicable in Germany if:

a) you have your habitual residence in Germany or

b) their habitual residence is in a country that is not a member of the European Union.

(2) In the event that you are a consumer i. S. d §13 BGB and you have your usual residence in a member state of the European Union, the applicability of German law also applies, whereby the mandatory provisions of the state in which you have your usual residence remain unaffected.

(3) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 4 Conclusion of the contract

(1) Contracts can only be concluded in a binding manner in German. Pages written in English are translations of the contents of the German pages for better understanding. The German text takes precedence, even in the event of differences in language usage and interpretation.

(2) The customer must be 18 years of age or older.

(3) The presentation of the services does not constitute a legally effective offer. The presentation merely asks the customer to make an offer to the provider to complete a paid service.

(4) The agreement for the paid service is concluded between the provider and the customer through a declaration of acceptance by the provider. This is done by confirmation in writing or in text form. It should be noted that the confirmation of receipt of a customer offer does not constitute a declaration of acceptance in the sense mentioned above.

(5) The order will be saved by the provider after the contract has been concluded. If you lose your order documents, please contact the provider by email or telephone. The provider will send you a copy of the order data.

(6) A receipt or invoice for the service is sent electronically in text form and accepted by the client as proof.

§ 5 Prices, payment terms and due dates

(1) The prices include the applicable statutory VAT

(2) The prices at the time of the order apply.

(3) If the previously agreed amount has not been paid by the customer on the due date specified by the provider, the provider has the right to unilaterally cancel the order. Should payment default occur, the provider is entitled to refuse the services or delivery until all due payments have been made. The provider is still entitled to withhold, interrupt, delay or completely discontinue services without being obliged to compensate for any damage that may arise. These rights apply without prejudice to any other contractually agreed or statutory rights and claims of the provider.

(4) When paying in advance as well as in other cases and for legitimate reasons, the provider reserves the right to check the customer's data.

(5) Certain payment methods can be excluded by the provider in individual cases, but must be communicated to the purchaser in advance.

(6) If the customer chooses an online payment method, the customer thereby authorizes the provider to collect the amounts due at the time of the order.

(7) If the provider offers payment by credit card and the customer chooses this payment method, he expressly authorizes the provider to collect the amounts due.

(8) If the customer defaults on payment, the provider reserves the right to claim damages due to the delay.

§ 6 Offsetting and right of retention

(1) The customer only has the right to offset if the customer's counterclaim has been legally established or has not been disputed by the provider.

(2) The customer can only exercise a right of retention if your counterclaim is based on the same contractual relationship.

§ 7 Contract term and termination – scope of services not used

(1) The respective term of the contract depends on the service/product booked. As a rule, the contract ends automatically upon fulfillment. This means: the entire fee has been paid and the agreed consideration has been provided.

(2) Events/meetings can be postponed by either party up to 24 hours before the event without contractual penalty.

(3) If the customer is absent without excuse at the agreed date, there is no claim or compensation. If the customer cancels or postpones within less than 24 hours, the entire agreed amount will be charged.

(4) Every booked service must be accessed within 12 months of the conclusion of the contract. Services that are not accessed within the agreed period will expire without replacement.

(5) If the provider discovers that the services you ordered are not available while processing your order, you will be informed separately by email or by message in your customer account. The legal rights of the customer remain unaffected.

(6) The extraordinary right of termination of each party remains unaffected. An extraordinary right of termination on the part of the provider exists, for example, and in particular,

- if the purchaser is twice in default with agreed payments,

- if provisions of these General Terms and Conditions have been intentionally violated

- prohibited acts are committed intentionally or negligently

- or the relationship of trust is permanently disrupted by the behavior of the customer is.

§ 8 Limitation of liability for services

(1) The provider assumes no responsibility for the content and accuracy of the information in the registration and profile data of the purchasers or other content generated by the purchasers.

(2) The provider is only liable for damages resulting from injury to life, body or health if they are due to an intentional or negligent breach of duty by the provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of the provider. hen.

(3) For other damages, insofar as they are not based on the violation of cardinal obligations (those obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely), the provider is only liable if they based on an intentional and/or grossly negligent breach of duty by the provider or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the provider.

(4) Claims for damages are limited to foreseeable, contract-typical damage. In the event of delay, they amount to a maximum of 5% of the order value.

§ 9 Basics of Counseling Coaching Spiritual Healing

(1) The provider's offers are self-experience, training and further education offers. They serve the personal and/or professional development of the client/participant. In Western legal and health systems, these forms of treatment are not always recognized and scientifically confirmed.

(2) There are no promises of salvation/diagnoses from the provider. Mental, spiritual, mental, ancient and shamanic energy work does not replace treatment by a doctor, alternative practitioner or therapist. Customers/participants use the provider's offers voluntarily and independently. Accordingly, clients/participants can terminate their participation in an event/event at any time and on their own responsibility and only owe the provider's claim to remuneration up to that point.

(3) People with mental or physical illnesses that require a visit to the doctor should contact licensed doctors in advance. Their prescriptions, therapies and medication administration always take precedence over the provider’s statements. If in doubt, the client/participant should consult their physician, healthcare professional or other competent professional before adopting any suggestions or drawing conclusions from the meeting/event. The provider therefore expressly disclaims any responsibility and liability for any loss or risk, personal or otherwise, arising directly or indirectly from the use and application of the content. In the event of a medical emergency, contact your local emergency number immediately.

§ 10 Copyright ©

(1) All content made available to the customer by the provider, regardless of form, is subject to copyright. Therefore, use and/or distribution is not permitted without the prior written consent of the provider. All rights reserved.

§ 11 Cancellation policy

(1) If the customer is a consumer, he has a right of withdrawal in accordance with the following provisions:

(2) The cancellation period is fourteen days from the order confirmation. The cancellation period begins with the conclusion of the contract. The contract is concluded the moment the booking is confirmed.

When purchasing a physical product, the cancellation period begins when the goods have been handed over. You have the right to cancel this contract within fourteen days without giving any reasons.

To exercise your right of withdrawal, you must:

Alexandra Hettel - Consulting Coaching Mediation - Spiritual Soul Art
Müller-Jung-Str. 4 / 76476 Bischweier / Germany
Email: alexandra@spiritual-soul-art.com

inform you of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax or email). If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation deadline, it is sufficient that you send notification of your exercise of the right of cancellation before the cancellation period expires.

(3) Consequences of revocation:

If you revoke this contract, the provider will reimburse you for all payments received from you (with the exception of the additional costs resulting therefrom) immediately and no later than 14 days from the day on which the notification of your revocation this contract has been entered into. The same payment method that you used for the original transaction will be used for this repayment, unless something different has been expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

(4) Exceptions to the right of withdrawal

The right of cancellation does not exist or expires if the provider has already provided its services in full and the customer has acknowledged and expressly agreed before placing the order that the provider can begin providing the service and the customer has exercised his right of cancellation loses if the contract is fully fulfilled.

§ 12 Data protection/Privacy

(1) The provider collects, processes and uses personal data only to the extent that it is necessary for the establishment, content design or change of the legal relationship. (Inventory data). This is done on the basis of Article 6 Paragraph 1 Letter b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures. The provider only collects, processes and uses personal data about the use of the website (usage data) to the extent necessary to enable the user to use the service or to bill for it.

The customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

(2) The provider points out that the transmission of data over the Internet (e.g. via email/payment service provider) may have security gaps. Accordingly, error-free and trouble-free protection of third-party data cannot be fully guaranteed. The provider's liability in this regard is excluded.

(3) The provider only transfers personal data to third parties if this is necessary as part of contract processing, for example to order processing-related programs; for the purpose of scheduling the orders using a calendar book program or to the credit institution responsible for processing payments or a return transfer.

(4) The data will not be transmitted further or will only be transmitted if you have expressly agreed to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes. The basis for data processing is Article 6 Paragraph b. GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.

(5) You have the right at any time to receive complete and free information from the provider about the data relating to you.

(6) The user also has the right to correct/delete data/restrict processing.

(7) Further information on data protection can be found in the separate data protection/Privacy declaration.

§ 13 Cookies

(1) The provider may use cookies to display the product offering. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser.

(2) Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the visited websites and servers to distinguish the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognized and identified via the unique cookie ID.

(3) Through the use of cookies, users of this website can be provided with more user-friendly services that would not be possible without the cookie setting.

(4) The provider points out that some of these cookies are transferred from the server to your computer system, which are usually so-called session-related cookies. Session-related cookies are characterized by the fact that they are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and make it possible to recognize your computer system on your next visit (so-called permanent cookies).

(5) You can object to the storage of cookies; there is a banner available to you that you can object to/accept.

(6) Of course, you can set your browser so that no cookies are stored on your hard drive or cookies that have already been stored are deleted. Instructions regarding preventing and deleting cookies can be found in the help function of your browser or software manufacturer.

§ 14 Place of jurisdiction and applicable law

(1) For differences of opinion and disputes arising from this contract, the law of the Federal Republic of Germany applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The sole place of jurisdiction for orders from merchants, legal entities under public law or special funds under public law is the registered office of the provider.

(3) EU dispute resolution:

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr/.

You can find the current email address in the legal notice.

(4) Consumer dispute resolution/universal arbitration board

The provider is not willing or obliged to take part in dispute resolution proceedings before a consumer arbitration board

§ 15 Final provisions

(1) The contract language is German.

(2) The provider does not offer any products or services for purchase by minors. If you are under 18, you may only use the provider's offerings with the involvement of a parent or legal guardian.

(3) If you breach these Terms and Conditions and the Provider does nothing about it, the Provider will continue to be entitled to exercise its rights on any other occasion in which you breach these Terms and Conditions of Sale.

(4) The provider reserves the right to make changes to the website, rules and conditions including these General Terms and Conditions at any time. The conditions of sale, contractual conditions and general terms and conditions in force at the time of your order will apply to your order, unless a change to these conditions is required by law or by official order (in which case they will also apply to orders). that you have previously made). If any provision in these Terms of Sale is ineffective, void or unenforceable for any reason, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

(5) The ineffectiveness of a provision does not affect the effectiveness of the other provisions from the contract. Should this case occur, the meaning and purpose of the provision should be replaced by another legally permissible provision that corresponds to the meaning and purpose of the invalid provision.

Telegram Channel - Spiritual Soul Art

Contact me / get on mailing list:  mail@spiritual-soul-art.com
Fon: +49-7222-3877780

Spiritual healing serves to activate the self-healing powers and does not replace diagnosis or treatment by a doctor or alternative practitioner, see Terms & Conditions § 9.

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